As with everything made by Frost River, these are top-quality items that I highly recommend. I have absolutely no complaints about the shoulder pads themselves.
However, I was under the impression that the order would come with two pads. The page title for this item uses the plural "pads", implying that there are more than one included. And nothing else in the description lists the amount. So it was disappointing to receive the order and find only one. After making a second order to complete the set (with a second $10 shipping fee), I've now paid $70 for a pair of shoulder straps, which is far more than I would have paid had I known.
I understand the intention of selling the pads individually, for those with single-strap bags. But I wish the listing had been clear, so I wouldn't have gone down this path.