Customer Service

We At Frost River Pride Ourselves On Serving Our Customers. 

If you’re having a hard time choosing a pack and want to talk to someone about making your choice, please give us a call. Want to check the status of your order? Please check your inbox and junk mail folder first. We send automated emails through our website with tracking numbers and shipping information once your order has shipped — be sure what you’re looking for didn’t get labeled as junk-mail. If you still have questions or have a problem with your order we can certainly give you a personalized update.

If you’re more comfortable with email correspondence, we happily do that as well.

For general questions: is monitored and the messages get quickly disbursed to the most qualified person to answer your question. We can send photos and specs to help compare items or offer encouragement. Let us know what you need. You can also get a hold of us by scrolling down and filling out the form below.

In Need of Specialized Service?

Wholesale Inquiries & Volume Orders

For questions or inquires on partnering with Frost River to resell our handcrafted items, or to discuss volume discounts, reach out to us by sending questions to, calling (218)-623-6367, or clicking below.

We have a robust Retail Partner Program and are always looking for new partners to carry Frost River goods.

Marketing Opportunities

Do you have a collaboration idea or are looking to team Frost River on other exciting endeavors? Please click below to reach out to members of the Marketing team or send an email to

Corporate Gifting Program

Are you looking to have your logo put on a Frost River item for gifts? We are able to make it happen with our Corporate Gifting Program. Click below for information about the program, call (218) 623-6367, or email

Don't Hesitate to Reach Out. 

(It Should Come as no Surprise-- We Really Like to Talk About Packs And Bags!)

Feel free to use our 800 number inside the USA:
1-800-FROST-84 (1-800-376-7884)

Outside the USA or if you prefer long distance charges:
(218) 727-1472