We guarantee our packs, bags and luggage against defects in materials and workmanship for as long as you own your bag. Our products will most likely be in your family for years to come, and we’ll be here to service them. A significant advantage to canvas construction is that it is intended to be repairable. We will repair bags damaged by accidents or normal wear and tear at a reasonable rate (plus shipping). If for any reason you are not satisfied with your purchase and it is still new and unused, please return the merchandise for exchange or refund."

We do what we say and we stand behind what we do. If a bag isn't put together the way it was supposed to be built, we'll make it right. If a piece of our hardware fails before its time, without being misused or abused, we'll replace it... No Charge. We choose the best raw materials available to build our reliable softgoods. We put them together the best way we know how. We don't build junk.

That being stated... we work with canvas, brass, and leather-- NOT steel, kevlar, or the stuff Superman uses to make his tights. The materials we use are durable, the design and construction are thought out and built right-- but they are not going last forever. Use a bag hard, it will eventually wear out. Mistreat a pack, like not letting it dry after a wet trip, it'll break down, rot and not last. Repeated abrasion over the same area will wear a hole. But one of the great things about canvas construction over synthetic is that canvas is repairable. When a pack has been cared for and the canvas is still solid, we can take take it apart, patch it and get it back into service, working for you.

However... Some bags will not be repairable. Eventually, everything will wear out. At that point you’ll need to start making memories with another bag. The good news is that when it’s time to make that final portage back into the earth, Frost River's reliable softgoods will go quietly, as all plant and animal matter does…. naturally. The same cannot be said for synthetic materials…. Nylon will sit in a landfill for years and years.

Before going any further, please read the list of below of things we will not do:

-We Won’t: Make a completely new and different bag. We need to stick to what we know and do best.

-We Won’t: Change the sizes of our patterns. That’s a different bag.

-We Won’t: Alter closures. One bag has a zipper for a reason, another one has buckles for a reason.

-We Won’t: Go back and forth negotiating. If we say no, please take no as an answer.

We are happy to offer limited modifications to our rugged and reliable gear. Please remember that once your item has been personalized with monograms, state patches or upgraded straps, the bag is not returnable, we won’t be able to offer an exchange. It’s yours. More information on these customizations below.