I have had this pack for well over a decade. It even saved my skin after going over the handlebars on my old cycling commute to class back in college (13yrs ago?). Frost River patched it up and even added a sternum strap for me (this is a huge upgrade). The pack is definitely showing its age by now, but still kicking.
Being a dad and an office man now, there are a few things I would love to see so that I can justify buying another Frost River pack some day: Add a padded laptop sleeve inside, a water bottle sleeve (or two), and one extra organizer pouch on the inside.
Yes, it would add weight, complexity, and cost to an already near-perfect pack, but I need some added capability to THIS pack. It is otherwise perfect and there are no better shoulder straps on the planet. Thank you, Frost River!