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Tales from the trail
CUSTOMER Reviews
My daughter’s favorite lunch bag for school. We love Frost River!!!
It looked great, but as soon as I unstrapped it, the nib slid off the rivet and it doesn't stay closed. When I contacted them, they said I had to send it back at my expense for them to repair. Did not offer a replacement, did not even offer to pay shipping. A defective product is one thing, but it's twice the price of imports and they have worse service. I bought it thinking I would get good excellent service of a small company, but they seem they are just out for profits and not long-term customer loyalty.
Going to buy Chinese-made with actual quality assurance and good customer service next time. Why pay double if I get less?
I really like  frost river products I have gotten two backpacks and my wife likes their products to farewell me good quality made in the USA and the last for years this lunch bag is a gift from my wife and I know she will like it. I would definitely be back and buy more products from them
Ok for $60 I could probably buy a lifetime of brown paper bags but it’s definitely not as badass as this. I put ice pack in it and I ice and it stays relatively dry. Great construction and quality. This is now my 4 product from frost rivers.