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Tales from the trail
CUSTOMER Reviews
Customer Reviews
The bag is just the size I was looking for. The quality of the craftsmanship and materials is obvious. I just wish the strap was a couple of inches longer.
I got my messenger bag, which has some differences from the current version, as a gift in December 2020. I've used it every workday since. Literally—it's the only laptop/work bag I own.
After four years of hard use (I am not gentle with my possessions), I started seeing some wear where my laptop corners consistently abraded the canvas. By this summer (2025), the wear had progressed to two small, fraying holes in the bottom of the bag.
I emailed Frost River about repairs. Their response was prompt and their repair cost ($15) was very reasonable. I sent the bag in on July 3 and got it back on July 12, good as new and ready for at least another five years of hard use.
Stellar product, stellar customer service, stellar company.
Bag on initial inspection seems solid and has a very cool style however the strap is way too short, and no way could be considered adjustable unless you are very short yourself. Unfortunately, it's not an easy change unless you are a tailor.
This would be much better for me if there were more internal pockets and interior lined with molle/velcro on the inside to I can mount things as I like. Ideally also a little grab handle on the top would be great as well.
Beautiful bag, I will enjoy it greatly regardless.
I bought the bag because I recently had surgery and now have an ileostomy. I use the bag to carry emergency supplies and a change of clothes in case I need to change my bag when I am out and about. The larger pockets are great for storing the smaller appliances I have and the big main pocket holds all my clothes.
