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Tales from the trail
CUSTOMER Reviews
Customer Reviews
Read the warranty wording very carefully. If you need warranty work you will pay for postage both two and from the business for the repair. They will not cover what they consider normal wear and tear. For instance my canvas tour right behind the leather patch that holds the shoulder strap. I use this bag for roughly eight of the 10 years that I owned it and only for light things weighing less than 10 lb. I would have expected it to last a lifetime as the warranty states. The warranty should cover the materials and if the materials don't hold up then they shouldn't give a warranty. This is a nice bag don't get me wrong The leather and the strap and the hardware are all heavy duty. The canvas itself is very heavy duty but it wouldn't fail in the shoulder strap if it was designed better.
David,
Thanks for taking the time to leave a review, and for carrying our gear for the better part of a decade. We are really glad to hear you appreciate the heavy-duty quality of our leather, canvas, and hardware.
I do want to jump in and clear up a quick point about our repair policy for folks reading along. If a bag comes in for a repair that is covered by our lifetime guarantee (like a popped rivet, a separated seam, or a failed zipper), Frost River absolutely covers the cost of return shipping to get your gear back home to you.
As we talked about over email, our guarantee is built around our craftsmanship. What it does not cover is the natural wear and tear of materials. After a decade of steady use, heavy cotton canvas is naturally going to develop some friction wear right at the primary attachment points. We don't view that as a design flaw, but rather as the natural life cycle of a well-loved heritage bag.
We take a lot of pride in the fact that our gear is built to be repaired instead of replaced. We know that any bag seeing that much time in the world will eventually need a patch or two, and we believe those repairs just add to the bag's story.
Our offer to rebuild that attachment point for you at a discounted rate still stands. We would love to get your bag patched up and ready for its next ten years of service.
Keep well and happy trails,
Frost River customer Service Team
I own several FR bags. I wanted something for air travel and office. I have the black version and it’s very classy and practical. I will retire with this bag on my shoulder pairs well with my other bag. Like everything they make the quality is top notch and a work of art.
Great field bag for birding. We use FR packs and bags extensively in Alaska. Thanks for making a great product and thanks for mailing paper catalogs. My Wife, Kids, and I love looking thru and marking the paper catalog. -Timothy in Alaska
Recently got the Frost River Pilot Brief and it’s amazing. This is my third frost river bag and once again this company outdid itself. I actually called the number and chatted with a rep to figure out what briefcase would fit my needs. The workmanship and quality of the product is top notch. The smell of the leather is also phenomenal. It’s used everyday in a teaching capacity. On the weekends it’s my diaper bag/ kids toy keeper. Truly enjoying this bag.
All of my bags were either backpacks or tactical looking. I wanted something a little more stylish, but functional. I have a Frost River woodsman pack, so I knew the quality would be amazing. I am using my Pilot Brief as my daily carry to the office. Plenty of space. I will also use this as my carry on when I travel. I am very happy with it. It's not as heavy as I thought it would be which is a plus. I definitely recommend getting the pad for the strap. This bag will outlive me. A+. Would buy it again.
